Refund Policy

Last updated: September 2026

KechTransfer is operated by Gumpfield LLC.

We understand that travel plans can change. This Refund Policy explains the cancellation and refund conditions applicable to transportation services booked through KechTransfer.

KechTransfer is not responsible for bookings made outside our official website.

1. Standard Airport Transfers

• Cancellation 24 hours or more before pickup: Full refund.
• Cancellation less than 24 hours before pickup: No refund.

Cancellations must be communicated to KechTransfer as soon as possible.

2. VIP and Custom Services

VIP trips, day trips, multi-stop journeys, and customized transportation services can be cancelled for a full refund up to 6 hours before the scheduled pickup time. Cancellations made less than 6 hours before pickup are non-refundable.

3. No-Show

If a customer does not appear at the agreed pickup location and does not contact us, the booking may be considered a no-show.

No-shows are non-refundable.

4. Changes to a Booking

If you need to change your pickup time, location, passenger number, or itinerary, please contact us as soon as possible.

We will do our best to accommodate changes, subject to availability. Additional charges may apply for additional distance, waiting time, or services.

5. Flight Delays

For airport pickups, customers should provide accurate flight information. If your flight is delayed, please inform us as soon as possible. We will make reasonable efforts to adjust the pickup time when operationally possible.

6. How to Request a Refund

To request a refund, please contact us by email at contact@kechtransfer.com.

Please include:

• Your booking name
• Booking reference, if available
• Pickup date
• Reason for the cancellation or refund request

We will review your request according to this Refund Policy and confirm the applicable refund by email.

7. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

8. Service Issues

If you experience a problem with your transfer, please contact us as soon as possible so that we have an opportunity to assist you.

Refund requests related to a service issue should include your booking details and a description of the issue.

9. Contact Us

For cancellation or refund requests: