Terms of Service

Last updated: September 2026

These Terms of Service govern your use of the KechTransfer website and transportation services.

KechTransfer is operated by Gumpfield LLC. By using our website or booking a transportation service with us, you agree to these Terms of Service.

1. Our Services

KechTransfer provides private transportation services in Morocco, including airport transfers, city-to-city transfers, private trips, and customized transportation services.

Transportation Partners

To fulfill certain bookings and maintain service availability, KechTransfer may work with trusted local transportation partners or professional drivers. When a partner is used, KechTransfer remains responsible for coordinating the booking and communicating with the customer.

2. Bookings

When making a booking, you are responsible for providing accurate information, including:

• Your name
• Phone number and email address
• Number of passengers
• Pickup and drop-off locations
• Pickup date and time
• Flight information, when applicable
• Special requests or requirements

A booking is confirmed once the required information has been received and the service has been confirmed by KechTransfer.

KechTransfer is not responsible for bookings made outside our official website.

3. Prices and Payments

Prices displayed on our website or provided by our team are based on the details of your booking.

Additional charges may apply for changes to the original booking, including additional stops, waiting time, route changes, or services not included in the original booking.

Online payments may be processed through our third-party payment provider.

4. Pickup and Waiting Time

Customers should be ready at the agreed pickup location and time.

For airport pickups, we may use the flight information provided by the customer to monitor flight delays.

Customers should contact us as soon as possible if their travel plans or flight details change.

Additional waiting time may be subject to additional charges depending on the service booked.

5. Customer Responsibilities

Customers agree to:

• Provide accurate booking information.
• Be available at the agreed pickup location.
• Inform us of delays or changes as soon as possible.
• Treat the driver and vehicle respectfully.
• Follow applicable safety requirements.
• Take responsibility for their personal belongings and luggage.

Customers may be responsible for damage caused to the vehicle through intentional or negligent behavior.

6. Our Responsibilities

KechTransfer will make reasonable efforts to:

• Provide the booked transportation service.
• Provide a suitable vehicle for the booking.
• Provide a professional driver.
• Arrive at the agreed pickup location on time.
• Communicate with customers regarding important changes.

The vehicle provided may occasionally be replaced by an equivalent vehicle due to operational circumstances.

7. Delays and Unforeseen Circumstances

KechTransfer is not responsible for delays or service disruptions caused by circumstances beyond our reasonable control, including traffic, road closures, weather, accidents, strikes, government restrictions, airport or airline disruptions, vehicle breakdowns, or other unforeseen circumstances.

We will make reasonable efforts to assist customers in such situations.

8. Cancellations and Refunds

Cancellations and refunds are subject to our Refund Policy.

For standard airport transfers:

• Cancellation 24 hours or more before pickup: Full refund.
• Cancellation less than 24 hours before pickup: No refund.

Private and customized services may have different cancellation conditions, which will be communicated at the time of booking.

9. No-Show

If a customer does not appear at the agreed pickup location and does not contact KechTransfer within a reasonable period, the booking may be treated as a no-show and may be non-refundable.

10. Luggage and Personal Belongings

Customers are responsible for their personal belongings and luggage.

KechTransfer is not responsible for items left in vehicles unless the loss resulted from our proven negligence.

Customers should inform us in advance about unusually large, heavy, or special luggage.

11. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, prices, availability, vehicles, routes, and services may change without prior notice.

12. Intellectual Property

All text, images, logos, graphics, branding, and other content on the KechTransfer website belong to KechTransfer or its respective rights holders and may not be copied, reproduced, or used without permission.

13. Governing Law and Language

These Terms of Service are governed by the applicable laws of Morocco.

These Terms are published in several languages for your convenience. If there is any difference in meaning between versions, the English version applies. This does not affect any rights you have under the consumer law of your own country.

14. Questions, Complaints, or Requests

If you have a question, complaint, cancellation request, refund request, or any other concern regarding your booking or our services, please contact us:

We will review your request and respond as soon as reasonably possible.